Wegow Technologies, S.L., a company with its registered office in Bilbao, Spain, at C/ Nervión 3, 6th floor, 48001 Bilbao, Spain; Tax ID (C.I.F.) B86767761, registered in the Mercantile Register of Bizkaia, Volume 5.765, Folio 146, Sheet BI-65.753 (hereinafter referred to as 'WEGOW'), the owner of the website domain www.wegow.com (hereinafter referred to as the 'Website').
These general conditions (hereinafter referred to as the 'General Conditions') regulate access to and use by any natural person (hereinafter referred to as the 'User' or 'Users') of the Website, as well as the content and services included therein.
These General Conditions apply to the use of the Website, as well as to certain services provided by WEGOW through the Website, either directly or through any of its dependent companies, in accordance with the definition of this term as provided in Article 42 of the Commercial Code.
However, the use of certain services offered to Users through the Website may be subject to their own specific conditions, which, in some cases, may replace, complement, and/or modify these General Conditions. Therefore, prior to using such services, the User must also carefully read and accept the corresponding specific conditions. In case of any discrepancies or contradictions between what is established in these General Conditions and the specific conditions that may be established for the services offered on the Website, the provisions of the specific conditions shall prevail.
The use of the Website implies the full acceptance by the User of the provisions included in the General Conditions and in any other applicable policies, as published by WEGOW at the time when the User accesses the Website.
The purpose of WEGOW is to provide a community for Users. In this sense, through the Website, WEGOW aims to offer an intelligent and personalized concert agenda to the User, where they can learn about the interests of their contacts and actively participate in the realization of on-demand concerts.
WEGOW connects Users with their contacts based on their musical tastes and common interests in events. WEGOW offers a catalog of musical events held in various cities in Spain, providing access to platforms that handle ticketing for these events.
WEGOW collects the demand from all its Users to generate a cultural offer in line with this demand. Concerts are activated through User demand data, which is collected on the WEGOW platform in sections specified for this purpose. The User always has the ability to make changes.
When a User declares interest in a specific artist, WEGOW takes care of providing that User with information via email about the musical events related to that artist. The aim is to facilitate access to live music information that interests the User.
WEGOW is in continuous evolution and development of new tools that add value to the User registered on WEGOW.
Currently, WEGOW provides Users with the following services through the Website, among others:
Free registration of the User on WEGOW's websites through the User registration process, to activate the concert agenda.
Editing of all User data, as well as cities of interest and access password.
Services and tools for managing the search for concerts and festivals.
Personalized profile page on the platform with private information.
Automatic updating of musical preferences and friends related to them.
Personalized recommendations for musical events based on the User's musical preferences expressed through the Facebook, Spotify, iTunes, and WEGOW website platforms.
Automatic and free receipt of information related to the artists the User has indicated as of interest, via electronic means.
Promotional electronic communication service about the artists the User has indicated as of interest.
Ticket sales service for concerts and festivals, regulated through its own Terms and Conditions of Ticket Sales.
The services provided by WEGOW through the Website are not intended for Users under 16 years of age. By using the services, Users represent and warrant that they are at least 16 years old.
Users between the ages of 14 and 18 must inform their parents or legal guardians about the use of the Website and the services they intend to carry out, as well as when transmitting information to third parties they have contacted through the Service.
Certain services may be restricted to Users over 18 years of age. This limitation will be established in the specific conditions that regulate the service.
Some of the services accessible through the Website may depend on and/or interact with other websites, platforms, and services owned and/or operated by third parties, so Users may need to register on such third-party platforms and provide certain information in order to access the services. The use that Users make of third-party websites, content, data, information, applications, platforms, goods, services, or materials will be governed by the terms and policies of those third parties. WEGOW assumes no obligation or responsibility in relation to them.
WEGOW conditions the use of most of its services on the prior completion of User registration on the Website.
The User must select their identifier (ID or login) and password for their account, committing to keep it and use it diligently.
The use of the password is personal and non-transferable, and its assignment to third parties, even temporarily, is not allowed. In this sense, the User must take the necessary measures to safeguard the password they have selected, avoiding its use by third parties. Consequently, the User is solely responsible for the use made of their password, with full indemnity for WEGOW.
In the event that the User becomes aware or suspects that third parties are using their password on the Website, they must inform WEGOW of this circumstance as soon as possible by sending an email to the address info@wegow.es.
The aforementioned registration will be carried out in the manner expressly indicated in the service itself. All information provided by the User through the services must be truthful. For these purposes, the User guarantees the authenticity of all the data they communicate as a result of completing the forms necessary for the subscription to the Services. Likewise, the User registering guarantees that they are over 14 years of age.
Similarly, it will be the User's responsibility to keep all information provided to WEGOW continuously updated so that it corresponds, at all times, to the User's actual situation. In any case, the User will be solely responsible for false or inaccurate statements made and for any harm caused to WEGOW or third parties due to the information provided.
All data collected through the Website will be processed in accordance with the provisions of the Privacy Policy.
The User accesses the Website under their exclusive responsibility.
The User undertakes to use the Website and the services accessible from it diligently, in full compliance with the law, good customs, these General Conditions, and, where applicable, specific conditions, as well as to show due respect to other Users.
The User also undertakes to comply with applicable laws and the rights of third parties when using the content and services of the Website. Likewise, the reproduction, distribution, transmission, adaptation, or modification, by any means and in any form, of the content of the Website (text, designs, graphics, information, databases, sound and/or image files, logos, etc.) and other elements that make up the Website is prohibited without the prior authorization of their legitimate owners or when permitted by law.
In particular, the User is prohibited from taking the following actions:
- Use mechanisms, software, or scripts in relation to the use of the Website.
- Block, overwrite, modify, or copy, unless it is necessary for the correct use of the services of the websites. For example, copying using search engine technologies.
- Disseminate, reproduce, or publicly communicate the contents of WEGOW's Website, of Users or third parties, without the prior authorization of the rights holder.
- Engage in any action that may harm the functionality of WEGOW's infrastructure, especially overloading it.
- Use any of the materials and information contained on this Website for unlawful and expressly prohibited purposes in these General Conditions, as well as in the specific conditions that, where appropriate, are enabled.
- Encourage and participate in conduct that violates local, national, or international laws, rules, regulations, court or governmental orders, and that may lead to civil liability or violation of intellectual property, property, privacy, moral, image, or other rights, whether of WEGOW or any other person or entity.
- Encourage or participate in conduct that may be detrimental to WEGOW, the services provided by WEGOW, or its image, name, and reputation.
- Advertise, offer, or distribute pornographic products or products that violate child protection laws.
- Harass other Users (especially through spam).
- Use legally protected content (e.g., by intellectual property, trademarks, patents, utility models, or aesthetic models legislation) without the right to do so.
- Encourage actions contrary to free competition, including those aimed at progressively recruiting clients (such as chain systems, snowball or pyramid schemes).
- Use the services for commercial or business purposes, including, but not limited to, barter operations, pyramid schemes, advertising, marketing, offering goods or services, or using data or materials obtained in the services or through them, regardless of whether economic benefits or any other type of compensation is obtained, and regardless of whether links to other websites are used.
- Impersonate another person or entity, including an employee of WEGOW, lie about their relationship with another person, entity, or provided content.
WEGOW may cancel a User account and/or prevent or prohibit a User's access to the services if it determines that, in its opinion, such User has breached these General Conditions. Likewise, WEGOW reserves the right to investigate and take appropriate legal measures against any person or entity that, in the opinion of WEGOW, breaches or may breach what is stipulated in these General Conditions, including reporting the facts to the authorities. Furthermore, WEGOW may access, retain, and disclose User account or registration information as well as any other content or information if it is legally required to do so or if it believes in good faith that such access, retention, or disclosure is necessary to (a) comply with a judicial procedure, (b) enforce compliance with these General Conditions, (c) respond to allegations that any content or information violates the rights of third parties, (d) respond to technical support or customer service requests, or (e) protect the rights, property, or personal safety of WEGOW, its Users, or third parties.
The User shall be solely responsible for any direct or indirect damage that may be caused to WEGOW as a result of non-compliance with any of the obligations, prohibitions, or restrictions contained in these General Conditions or in the applicable regulations, and shall indemnify and hold WEGOW harmless from any claims, damages, debts, losses, fines, sanctions, costs, and expenses that WEGOW may incur as a result of the situations arising from the breach by the Users of the aforementioned obligations, prohibitions, or restrictions.
In certain sections of the Website and the services provided through it, Users and/or third parties may publish content (information, opinions, images, etc.) and/or send them through the Website.
Users and/or third parties who disseminate, present, publish, or send content to WEGOW through the Website and/or email declare that they are the owners and have peaceful use of all intellectual and industrial property rights over them and grant WEGOW an unlimited, worldwide, non-exclusive, irrevocable, perpetual, transferable, sublicensable license to use, reproduce, distribute, display, exhibit, represent, publish, broadcast, transmit, modify, use to create derivative products, adapt, reformat, translate, and, in general, exploit all or any part of said content (in any form), on the Website or on any other website, channel, service, and distribution platform, without WEGOW incurring any obligation to the user.
The legitimacy of the intellectual or industrial property rights corresponding to the content provided by Users and/or third parties is the sole responsibility of the same, keeping WEGOW indemnified in case of any claims by third parties.
WEGOW does not allow the distribution, management, or communication of content that deteriorates the quality of the service. The provision of content is prohibited:
That is allegedly illegal under national, European, or international regulations or that engage in allegedly illegal activities or violate the principles of good faith.
That do not meet the quality parameters established in WEGOW.
That violate the fundamental rights of individuals, lack courtesy on the network, annoy or may generate negative opinions among our Users or third parties, and in general, any content that WEGOW considers inappropriate.
And in general, content that violates the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, protection of consumers, and intellectual and industrial property rights.
Likewise, WEGOW reserves the right to remove, without prior notice from the Website, any content that is considered inappropriate for the characteristics and purposes of WEGOW.
WEGOW will do everything reasonably possible to monitor the legality of the content that Users communicate through the Website. However, since it is not possible to exercise absolute control over such content, the User will be solely responsible for the content that they publish or communicate through the Website. In particular, WEGOW cannot be considered an editorial responsible and expressly declares that it does not identify with any of the opinions that Users may express through the services, whose consequences are entirely the responsibility of the sender.
Notwithstanding the foregoing, the contents inserted and published are periodically reviewed to ensure the quality standards of WEGOW as well as the rules indicated here.
WEGOW cannot control all the information that a User shares with other Users, and therefore, it is also not responsible for that information.
However, if any User is aware that there is information or content on the Website that may be inappropriate and contrary to the General Conditions, specific conditions, privacy policies, or any other applicable regulations, they must contact WEGOW by sending an email to info@wegow.es
Any User who inserts content that violates current legality must know that they will be responsible for the damages and consequences derived from it.
WEGOW may delete illegal or allegedly illegal content from the Website without prior notice.
Users of WEGOW can invite friends to join WEGOW. All it takes is to send them an invitation to their email through WEGOW's automatic invitation system. This invitation is a simple tool that WEGOW provides to Users so they can offer their contacts the opportunity to register on WEGOW.
WEGOW will send the invitation on behalf of the User, mentioning the sender in the sender's name and in the message body. By sending this invitation, the User declares, under their sole responsibility, that they know the recipient of the invitation.
The recipient of the invitation will have to accept it and complete the registration process to be able to use the services.
WEGOW will not use the data included in the invitation, especially the recipient's email account, for any purpose other than sending the invitation. WEGOW will not store or further process that email address.
Users will be responsible for any claims against WEGOW arising from the sending of invitations.
WEGOW makes every effort to avoid errors in the content published on the Website. All the content offered through the Website is up to date, and WEGOW reserves the right to modify it at any time. WEGOW is not responsible for the consequences that may arise from errors in the content provided by third parties that may appear on the Website. Consequently, the User assumes, under their exclusive responsibility, the consequences, damages, or actions that may arise from accessing the content of the Website, as well as its reproduction or dissemination.
WEGOW does not guarantee nor is responsible for:
The continuity of the content of the Website and/or the lack of availability or accessibility of the Website or its technical continuity;
The absence of errors in the content and/or products;
The absence of viruses and other harmful components on the Website or on the server that supplies it;
The invulnerability of the Website and/or the impregnability of the security measures adopted therein;
In any case, the lack of usefulness or performance of the content, products, and/or services of the Website;
The damages or harm caused, either to the User themselves or to a third party, by any person who breaches the conditions, rules, and instructions that WEGOW establishes on the Website or through the violation of its security systems;
Any other damages that may be caused by reasons inherent to the malfunction or defective operation of the Website or the websites to which links may have been established, if applicable.
However, WEGOW declares that it has taken all necessary measures, within its possibilities and the state of technology, to ensure the operation of the Website and to prevent the existence and transmission of viruses and other harmful components to Users.
As mentioned in previous sections, Users can contract third-party services and use other platforms through the Website. WEGOW assumes no responsibility for the services and business practices of third parties (including their privacy policies), regardless of whether third-party services include logos, brands, names, and/or sponsorships or other identification of WEGOW's services. In the event that Users use third-party services that request personal information, WEGOW will not assume any responsibility for the use, obtaining, or disclosure of information by or in connection with such third-party services.
The texts, designs, images, audio, databases, logos, structure, trademarks, and other elements that make up the Website are protected by the intellectual and industrial property rights of WEGOW and/or third parties who have duly authorized their inclusion on the Website, either by sending the registration form or by the agreements for the transfer of exploitation rights that they have stipulated with WEGOW.
Any reproduction, transmission, adaptation, translation, modification, communication to the public, or any other exploitation of all or part of the content of this Website, carried out in any way or by any means, electronic, mechanical, or otherwise, is strictly prohibited unless prior written authorization has been obtained from WEGOW or the respective third-party rights holders. Any infringement of these rights may result in extrajudicial or judicial civil or criminal proceedings, as appropriate.
Unless otherwise agreed, WEGOW does not grant any license or authorization for the use of any kind over its intellectual and industrial property rights or over any other property or right related to the Website, the services, or its contents.
Any hypertext, deep link, framing, or any other type of virtual connection through telecommunications networks from any Website or URL address ('links') to the Website must be previously and in writing authorized by WEGOW, and the link must always be established to its home page.
WEGOW disclaims any responsibility for the content of links to third-party websites that may be contained on the Website or for the damages or errors that may occur to the computer systems (hardware and software) of the User due to any virus present when accessing or using them.
WEGOW reserves the possibility of modifying, for legitimate reasons and without prior notice, the design, presentation, and/or configuration of the Website, as well as some or all of the services, and adding new services. The temporary validity of these General Conditions coincides, therefore, with the time of their exposure, until they are modified in whole or in part, at which time the modified conditions will take effect.
WEGOW may terminate, suspend, or interrupt, at any time and without prior notice, access to the Website and/or to any of the web pages that make it up, as well as to the products and/or services contained therein, with no possibility for the User to demand any compensation. After such termination, the prohibitions, limitations, and usage restrictions set forth in these General Conditions will continue in effect.
As already indicated, these General Conditions do not constitute the entire regulations applicable to the activity of the Website. Specifically, WEGOW may offer or provide services through the Website that will also be subject to their own specific conditions, in which case they will be communicated to Users in advance. Participation in each of the activities or receipt of services subject to specific conditions will in any case constitute full and total acceptance of these. In these cases, the General Conditions will apply to everything that is not regulated in the specific conditions and is not contradictory. In case of any discrepancy or contradiction between what is established in these General Conditions and the specific conditions that may be established regarding the services offered on the Website, the provisions of the specific conditions will prevail.
In the event that any provision or provisions of these General Conditions are considered null or unenforceable, in whole or in part, by any competent Court, Tribunal, or administrative authority, such nullity or unenforceability will not affect the remaining provisions of these General Conditions or the specific conditions that, where applicable, may have been established.
The failure or non-execution, by WEGOW, of any right or provision contained in these General Conditions will not constitute a waiver thereof, unless expressly acknowledged and agreed in writing by it.
The use of this Website will be governed by Spanish law. Any dispute arising in relation to its use will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals, without prejudice to any other court that may be competent.
Wegow Technologies S.L., a company with its registered office at C/ Nervión 3, 6º, 48001 Bilbao, Spain, and CIF B86767761. Wegow is a secondary ticketing operator and marketplace where users can buy and sell tickets to different events, as well as receive information about these events. For the purchase of tickets through Wegow, the user will be redirected to a trusted sales platform and the contract for the purchase of the ticket will be formalized with said platform.
Wegow does not participate in the formalization of the contract for the purchase of tickets, acts as a mere intermediary, and is not responsible for the non-performance of the contract by the seller or the organizer of the event. The user acknowledges and accepts the terms and conditions of the trusted sales platform through which the ticket is purchased, as well as the privacy policies that govern said platform.
The user acknowledges and accepts that Wegow is not responsible for the content or information related to the events or tickets offered on its platform, as it is provided by third parties. Wegow is not responsible for any errors or inaccuracies in the content or information about events or tickets, and the user should verify such information independently before purchasing tickets.
Wegow does not guarantee the availability of tickets for all events or the accuracy of the prices, seat locations, or other ticket details. Prices and availability are subject to change at any time without notice.
Wegow reserves the right to modify or update these terms and conditions at any time without prior notice. Users are encouraged to review these terms and conditions periodically for any changes.
Wegow may provide links or references to third-party websites or services. Wegow is not responsible for the content, privacy policies, or practices of third-party websites or services and encourages users to review the terms and policies of such websites or services before using them.
For any questions or inquiries regarding these terms and conditions, users can contact Wegow at the following email address: info@wegow.es
WEGOW, through the Website and the rest of the WEGOW network partners, acts as a mere intermediary in the purchase and sale of tickets for events and the advertising of such events. WEGOW, in no case, is responsible for the misuse that the Organizer may make of the tool but commits to verify, to the extent possible, the accuracy of the Organizers through the profile information provided by the registered user as an Organizer.
WEGOW does not participate in the communication or relationship between Users and Organizers, and therefore, it is not responsible in case the event does not take place. In any case, claims regarding the quality or diligence in which the event takes place must be directed to the Organizer directly, as WEGOW does not participate in or is responsible for the content of the event information provided by the Organizers through the Website.
WEGOW, by acting solely as an intermediary between Organizers and buyers in the sale:
Will not assume any responsibility if the information about the event published by the Organizer is false or if the event does not take place. In such a case, all claims must be directed to the Organizer of the event, who, by accepting these Sales Conditions, releases WEGOW from any liability that may arise from the publication of false information about the event or the event's cancellation.
In the event that ticket or product purchases are made through a payment gateway in the name of the Organizer, WEGOW will not assume any responsibility for any claims by buyers related to the refund of ticket amounts. WEGOW will duly notify on the Website if payment is made through an Organizer's payment gateway.
WEGOW is not responsible for the way in which the event is finally carried out. Any claims related to the quality or diligence of the event must be directed solely and exclusively to the event's Organizer.
WEGOW shall be exempt from any liability arising from the inclusion by the Organizer or any other third party of the registered trademark, domain name, or any mention including the sign 'Wegow' in any type of medium that can be displayed and made public to users and buyers.
The Organizer shall indemnify WEGOW against any loss or damage resulting from the promotion of false events and/or the publication of incorrect or false information. To this end, WEGOW reserves the right to take legal action against Organizers who publish information about false events.
The purchase procedure is as follows:
Select the type and quantity of tickets desired.
Enter the Buyer's personal information (name, email, and other information required by the promoter and/or the Website).
Click on the purchase button, which will redirect to the payment gateway.
Complete the payment information.
The tickets may be delivered by email within a maximum of 96 hours.
The confirmation email with the tickets is the only proof of purchase.
In case of suspicion that a purchase is fraudulent, the User will be asked via email to provide documentation verifying the identity of that purchase. If such information is not received, WEGOW reserves the right to cancel those tickets and refund their amount.
We guarantee that every transaction made on Wegow is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. Wegow uses a server based on the standard SSL (Secure Socket Layer) security technology. All information you provide to us is encrypted over the network. (For more information, visit our Secure Payment section).
Also, your credit card data is not stored in any database but goes directly to the bank's Point of Sale Terminal (TPV).
Furthermore, we inform you that in an effort to provide greater security to credit card owners, we have incorporated the secure payment system called CES (Secure Electronic Commerce) into our payment gateway. Thus, if you are the holder of a 'secure' card, you can always make payments with VISA or MASTERCARD in our store.
In case your card is not adhered to this payment system, Wegow will only accept payment by VISA or MASTERCARD credit card from customers with proven previous reliability and seniority.
In both cases, when paying with a VISA or MASTERCARD credit card, the following data will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.
Important: Credit card fraud is a crime, and Wegow will take legal action against anyone who makes a fraudulent transaction in our online store.
The Buyer will receive the corresponding tickets at the provided email address. This document will at all times serve as the purchase receipt.
If the Buyer encounters any issues during the purchase process, they must contact info@wegow.com. However, under no circumstances are changes or refunds accepted for tickets that have already been purchased.
WEGOW has the right to receive compensation for the intermediary services provided in connection with the marketing and sale of tickets, which will correspond to the amount reflected in the final price as 'management fees.'
The amount of such compensation will be negotiated individually with each of the Organizers.
Considering that WEGOW will receive the total price for the acquisition of tickets and management fees directly from Users, WEGOW will have the right to retain the compensation due to it directly.
WEGOW will proceed to pay the Organizers the amount they have received as consideration for the purchase of tickets within 5 business days from the date on which the Organizers request the settlement, by bank transfer to the account designated by the Organizers in the registration process.
Upon receiving each of the transfers, the Organizer agrees to send WEGOW a payment receipt for the amount received.
WEGOW will ensure the proper functioning of the Website, the accuracy of the published content, and the computer security related to the Website to the extent possible. However, WEGOW is not responsible for errors or omissions that may appear in the Website's content, nor for guaranteeing the absence of viruses or other harmful elements introduced by third parties that could cause damage or alterations to the computer system.
Consequently, WEGOW will not be liable for any damages or harm that such elements may cause to the User, Organizer, or third parties. WEGOW cannot be held responsible, either directly or indirectly, for damages arising from the misuse of this Website or its content by users, or for any action taken based on the information provided therein.
WEGOW owns the domain name www.wegow.com and manages the event creation and management tool. Thus, WEGOW owns all the URLs under which events organized on this Website are accessed. Reproduction or transmission of the content of the Website is allowed only for informational or educational purposes and provided that the source is cited and its authorship is respected. Therefore, the reproduction or transmission of the content of the Website for purposes other than those mentioned is not permitted without the prior written authorization of WEGOW.
The Organizer grants WEGOW the rights of communication and public distribution over the content provided through the Website, as well as the right to modify it to adapt it to the technical needs of the Website, and also guarantees the legitimate ownership or disposal of such rights.
All trade names, logos, trademarks, or distinctive signs of any kind appearing on the Website are the property of WEGOW or third parties, and the use and access to WEGOW and the use of its services do not grant the User any rights over these trademarks, signs, or logos.
In any case, WEGOW shall not be held responsible for the opinions expressed by users through the Website.
The Organizer shall be solely responsible for the authorship or for having the corresponding exploitation rights to the images, videos, and texts used to configure their event, with WEGOW being indemnified in any case against any claims.
The Organizer, by accepting these Sales Conditions, grants WEGOW authorization to reproduce and use their trademarks or trade names for the purpose of providing the described services while such services are being provided. Any claim related to Intellectual Property that may be filed by Users or Organizers can be made by sending an email to info@wegow.com.
WEGOW assumes no responsibility for links that allow Users to access services and offerings from third parties through the Website, provided that they are unrelated to the Website. Therefore, WEGOW is not responsible for the information contained in these links or for any effects that may arise from such information. Likewise, WEGOW reserves the right to unilaterally and without prior notice remove the links that appear on the Website.
If any User or third party believes that such links may be contrary to the law, morals, or public order, they must inform WEGOW via email at info@wegow.com.
Once a ticket is purchased through WEGOW, it cannot be exchanged for another or refunded, except in cases of event cancellation. In this case, management fees for tickets are not refundable since WEGOW is not part of the legal relationship between the User and the Organizer. The intermediary services offered by WEGOW for ticket purchases will be considered effectively provided from the moment the tickets are purchased, regardless of the potential cancellation of the event by the Organizer.
Refunds, in case of cancellation, can be made by the Organizer within fifteen days from the date of the public announcement of the cancellation. If the cancellation occurs after more than half of the event has passed, there will be no refund. Inclement weather conditions do not entitle ticket refunds.
Additionally, in the event that Users contact WEGOW to request a refund of the amounts paid for ticket purchases in case of event cancellation, WEGOW will proceed to refund the ticket price, excluding management fees, if no advance settlement has been made to the Organizer. Otherwise, WEGOW will request the Organizer to refund the amounts that have already been settled, in order to proceed, on behalf and on behalf of the Organizer, to refund the total amount paid by Users, except for management fees, which represent a service already provided.
WEGOW will not be obligated to refund Users until the Organizer refunds the amounts as mentioned above. If the Organizer does not refund the settled amounts within 5 business days from the date on which they received the request from WEGOW, the Organizer will be solely responsible for refunding the amounts paid by Users, and WEGOW will have the right to provide Users with the contact information of the Organizer for all legal purposes, thereby releasing WEGOW from any responsibility towards Users. The Organizer expressly authorizes WEGOW to provide its contact information under the aforementioned conditions and for the aforementioned purposes.
WEGOW does not participate in the communication or relationship between Users and Organizers, and therefore, it is not responsible if the event does not ultimately take place.
The User and/or Organizer can unsubscribe from the service at any time. WEGOW will not require justification for effective unsubscribing, although it reserves the right to inquire about the reasons for unsubscribing for statistical and service improvement purposes. The User and/or Organizer can request to unsubscribe at any time by sending an email to info@wegow.com.
Additionally, WEGOW reserves the right to unsubscribe Users and/or Organizers who do not comply with the legal requirements set forth in these terms of service.
WEGOW does not engage in spamming techniques and will only process personal data provided by Users and/or Organizers through electronic forms on the Website or email messages when the corresponding checkboxes are marked. The processing of personal data, as well as the sending of commercial communications by electronic means, complies with the data protection regulations in force at all times and with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.
In the event that any User, Organizer, visitor, or third party believes that there are facts or circumstances revealing the illicit nature of any content on wegow.com or its use, they must contact WEGOW via info@wegow.com.
To do so, they must provide their personal data (name, address, phone number, and email address) and the alleged illicit activity carried out on the Website.
WEGOW reserves the right to modify these Sales Conditions for legitimate reasons in accordance with the applicable legislation at any given time, which will be duly communicated on the Website. Therefore, we recommend that the User periodically review them to stay informed.
These Sales Conditions have been prepared in accordance with the provisions of Law 34/2002, on Information Society Services and Electronic Commerce, Law 7/1998 on General Conditions of Contracting, Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996 on Retail Trade Organization, and any applicable legal provisions.
These terms are governed by Spanish law. The parties agree to submit, at their choice for the resolution of conflicts, and expressly waiving any other jurisdiction, to the courts and tribunals that are competent in each case.
However, WEGOW is at your disposal via email at info@wegow.es to resolve any complaints, questions, and claims that the Buyer may have regarding the services provided by WEGOW.
In addition, the Buyer is informed that, in the event of a dispute regarding the services provided by WEGOW that could not be resolved previously, if the Buyer is a private individual consumer, they may use the online dispute resolution service in consumer matters offered by the European Commission, in accordance with Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council, if they wish, available at https://webgate.ec.europa.eu/odr/.